We take pride in our products that are sourced from official brand distributors licensed in UAE. Our product selection process include checking on UAE registration certificates and validating international product codes. You can also visit the brands' websites, where you'll find Druvn's listed as an official supplier.

All payments are processed using Telr payment gateway, which s PCI DSS Compliant and approved by relevant authorities.

We accept:

- Online Payments: Credit/Debit Cards

- Apple Pay

- Monthly installments: Tabby.

For domestic UAE deliveries, we generally schedule it for next day delivery if the order was placed the previous day by 2pm.

After you checkout and payment is confirmed, you will recieve an email providing you with courier information and tracking details.

- Contact Us: Reach out to our customer support team as soon as possible, making sure to share the order number and details about the missing or damaged items. 

- Provide Evidence: If possible, send us a photo of the damaged items, packaging, and LOT number (found next to the expiry date) if applicable.

- We'll Make It Right: We’ll review your information and arrange for a replacement or refund as needed.

- Feel free to refer back to the refund policy